Tuesday, 19 June 2012

Why I Lend: to help secure a happier future

Lendwithcare lender, Daniel Openshaw, tells us why he lends ...

Srebrenica Memorial
© CARE/Jon Spaull
I started to lend with care on the day that Ratko Mladic was put on trial in The Hague for genocide, war crimes and crimes against humanity during the Bosnian war, 1992-95. Mladic's alleged atrocities rank amongst the worst in living memory; certainly they typify for most people the pointless horrors and bloodshed of war. He became known as the 'Butcher of Bosnia' by the media who love a nickname no matter how much it tends to trivialise the nature of heinous acts, but there was nothing trivial about Mladic's repeated slaughtering and raping under the guise of Serb nationalism. His most infamous attack was on Srebrenica, a Bosniak town under supposed UN protection in 1995 where he rounded up Bosniak boys and men and over five days his forces shot dead more than 7,500 before burying them in mass graves.




Imagine living through this regime. Imagine the fear. Simply because of your ethnicity, who you are, how you were born, you might get shot, tortured, or raped. You might have to watch people you love be shot, tortured or raped. This must have been the reality for every civilian living in Bosnia at the time but as is always the case, women are disproportionately affected by the horrors of war. It must have been hell. And what's more it all happened in living memory.

Entrepreneur Mirjana Tadic
© CARE
Lendwithcare entrepreneur Mirjana Tadic is 43. When the war started she would have been 23. If it is hard enough to imagine living through the terror of war, the terror that a monster like Mladic could force his way into your village and your home at any moment and basically do as he pleases, then imagine trying to rebuild your life afterwards. I find the prospect incomprehensible. However, Mirjana's story is that of a fairytale: a widow bringing up her only son, selling the milk that their cow produces to survive. There are certainly parallels with a certain beanstalk related fable but in this real-life story Mirjana has dreams and she is taking control of them, she doesn’t want to have to steal gold from a giant in the sky in order to achieve them. They are not surviving off the cow, she already has a job, but she is an entrepreneur who wants to buy another cow and use the extra income to build a better life for her and her son. Mirjana is prepared to work hard, but she did need some help - some magic beans if you will - to get started. She needed to borrow £948.66 to buy her second cow, she wasn’t asking for the world and she wasn’t asking for it all from one person. I lent her £15 and what is more she is determined to pay it back. I’ve since heard that Mirjana has been fully funded.

Whilst Mladic was facing his demons in The Hague, Mirjana was bravely looking to the future. Lending with care to her was the least I could do to help secure a happy ending for her fairytale.

By lendwithcare lender, Daniel Openshaw

Friday, 25 May 2012

Could Mobile Banking be the innovative answer to the microfinance conundrum?

  
VSLA © CARE/Josh Estey
What do mobile phones and lendwithcare have in common?

The numbers are not conclusive but general web-consensus puts worldwide mobile phone usage at the end of 2011 at 5.6 billion. A number driven up significantly by developing giants China (>1bn) and India (>900m) but numbers are also growing in smaller developing countries like the Philippines (86m), Ecuador (15.9m) and Benin (1.6m). In fact, a Guardian piece found that two thirds of the mobile phones in use in 2009 were being used by people from developing countries.

The mobile phone boom is perhaps not that surprising since it is so visually evident. However, what is less evident and more of a recent revolution in terms of mobile technology is that mobile phones are now being used, on a large scale, to extend financial services to the poor. As electronics companies battle it out in ‘developed’ countries to provide mobile phones that function more and more like mini computers; across Asia, Africa and Latin America, where there are approximately one billion people who do not have a bank account but do have a mobile phone (according to a CGAP/GSMA study (CNN)), mobile phones are being utilised to enable the ‘un-banked’ to perform basic financial transactions such as making payments, receiving credit and sending remittances.  

If mobile banking reaches a greater potential (i.e. reaching the approximate one billion who have a phone but not a bank account) it could completely transform microfinance. Which is why, as a curious mind working in microfinance, I wanted to take a closer look at what is mobile banking? Why and how is it being adopted? And how may it transform the way people access financial services?

What is mobile banking (M-Banking)?

Mobile banking is a way to perform banking transactions using a mobile device like a mobile phone. By downloading or registering a mobile banking account onto their phone, M-Banking customers can send money, make payments and receive loans via SMS. Although M-Banking is predominantly used by its customers to make payments (Mobile Payments); cash deposits and withdrawals are also provided by some operators who train and accredit local M-Banking ‘agents’ – a local shopkeeper or a local microfinance officer for instance – to offer these extended services (full Mobile Banking). Mobile operators are working in partnership with other sectors (be it the formal financial sector or NGO/non-profit sector) to effectively create cashless economies in rural and poor areas by giving the people who live there access to full-service banking using their mobile phones.

Why and how is M-Banking being adopted?

Just as access to financial services incorporates a variety of services and products for us, so it should for poor people. However, for many people who currently live outside the formal financial sector, one of the most basic services they are excluded from is somewhere safe to keep/save their money. Since the poor do not have access to bank accounts and a large number of microfinance institutions, who have NGO status, cannot accept deposits, billions of poor people do not have anywhere to safely deposit their money and are instead forced to carry all their money around with them or hide it under their pillows at night. Security is therefore one of the biggest advantages to mobile banking since it creates in effect a ‘mobile wallet’ that can only be accessed remotely with a secure PIN.

VSLA Tanzania © CARE/Nicky Lewin
Another reason why so many people are adopting M-Banking is because it is a convenient way to complete day-to-day financial transactions. Instead of having to make the often arduous and time-consuming journey to a money transfer facility, a local bank or microfinance branch, M-Banking customers can send remittances at any time of the day and in an instant as well as receive and repay microloans simply by sending a text. Once the payment has been dispatched, all the recipient needs to do, if they so wish, is to convert their mobile payment into cash at a local M-Banking store. 

Lendwithcare’s microfinance partner in the Philippines, SEEDFINANCE, has begun incorporating M-Banking into some of their local operations and its success and popularity so far illustrates how M-Banking allows microfinance institutions and clients to process transations more efficiently. Through its  partnership with SMART Communications and ENCASH, one of SEEDFINANCE’s partner financial institutions (FCCT) has now been accredited to issue Smart Money Cards to its microfinance clients. In a recent report, SEEDFINANCE said about FCCT that: “It has successfully generated 4,103 Smart Money applications of members who are currently utilizing the cards to receive loans, transfer funds to their loved ones, reload prepaid credits and manage the financial aspects of their business.” Clavel Aves, Area Manager of FCCT said “clients no longer need to spend time and money to physically visit the MFI office … Mobile banking is secure, it eliminates the worries and anxieties of clients from robbery and hold-ups and provides services affordably and conveniently.”

In Africa, where CARE has been cultivating a savings-led microfinance movement based on Village and Savings Loans Associations (VSLAs) since 1991, M-Banking has been at the heart of a mobile revolution there. When M-Pesa (a mobile phone payment service) was launched by Safaricom in Kenya five years ago, its growth and popularity spread rapidly with over 20,000 people registering with the service in the first month alone. Today 15 million Kenyans use M-Pesa to access financial services[1] and in neighbouring Tanzania five million people were registered M-Pesa’s users in 2010. Predominantly used by individuals to make money transfers, most often between urban migrant workers and rural dependents, M-Banking, with help from CARE, is being transformed in some areas to specifically meet the needs of VSLAs by creating group mobile accounts. Since savings collected by VSLA members is stored in a metal cash box, usually in the home of one group member, security is one of the main benefits of using M-Banking for VSLAs. In March this year CARE, Equity Bank and Orange launched an innovative partnership that connects VSLA groups in Kenya to full-service banking through their mobile phones. Through this partnership, VSLA groups are able to open Equity bank accounts and access services such as interest-bearing savings accounts, withdrawal and payment facilities without visiting a physical branch. Helene Gayle, president and CEO of CARE called this “a pioneering partnership that has potential to conveniently and affordably offer high quality retail financial services to millions of previously un-served people across Africa.”

Will M-Banking transform microfinance?

Well it seems in certain countries and in certain regions it already has. For example lendwithcare, through its partnership with SEEDFINANCE, is now funding microentrepreneurs like Henry Bordoquillo and Lemuel Quinones who use Smart Money cards to receive/pay loans and send remittances instead of visiting their local FCCT office. By increasing financial security and the ease with which microfinance clients can access and use financial services, M-Banking is not only providing customers access to a variety of formal financial services but also extending them into more remote and isolated areas – two aims that those of us working in microfinance hope to achieve. M-Banking is also of benefit to the microfinance institutions since transaction costs are reduced and rural penetration rates are improved. Indeed, M-Banking could be the innovative answer to the microfinance conundrum: how can we affordably expand microfinance to those that most need it – the poor and the isolated?

However, like all things designed to help the most vulnerable in our societies, these things need to be set-up and adopted with care. There have already been a number of challenges identified with M-Banking, most notably that mobile money agents are experiencing cash flow difficulties and both agents and customers complain that there is often not enough cash to meet their needs/demands. Cash management challenges that are even harder to overcome in more remote areas. Although popular, M-Banking facilities have not succeeded in reaching those most at need. Gautam Ivatury, manager of CGAP’s Technology Program said after publishing a report on the early experiences of mobile banking in 2008 that: “Globally, we estimate that fewer than one in ten mobile phone banking customers are poor, new to banking, or doing more than payments and transfers.”

It seems to me that trust is an important barrier that needs to be overcome if mobile banking’s potential is to be truly realised. And trust is something, quite rightly, that takes a while to achieve, especially when working in poor and vulnerable communities. However, the potential of mobile banking to transform microfinance in terms of its cost and outreach is exciting and I for one will most definitely be watching this space …

By Nancy Thomas, assistant at lendwithcare.org  


Thursday, 26 April 2012

More than Microfinance: providing training & support services

Entrepreneur: Tifa Efendic
© CARE/Jon Spaull
All microfinance is not the same

Rather, there is huge diversity in the types of microfinance institutions (MFIs) that provide financial services for low-income people. As Larry Reed writes  “… by 2011, more than 3,600 institutions reported providing loans to 205 million people. These institutions ranged from small, village-based savings and loan groups in rural West Africa to banks in Latin America valued at more than a billion dollars”. Since MFIs have differing methodologies and objectives, the impact of microfinance will also vary according to how financial services are provided and whether or not clients receive other non-financial services and support.

Lendwithcare partners with MFIs that generally provide a range of other financial services, such as savings, money transfer, and insurance as well training, in addition to microcredit. I have just returned from visiting the microcredit foundation Zene za Zene (‘Women for Women; in the local language, often abbreviated to just ZZI) in Bosnia and Herzegovina. ZZI considers that in the Bosnian context women are poor or disadvantaged for a number of reasons (including their lack of business skills, lower levels of education and lack of information) and that simply providing them with capital in many cases will not be sufficient. Therefore, ZZI also imparts training – it has already provided vocational training to more than forty thousand women through year long courses that include components relating to legal rights, entrepreneurship, leadership, health, and marketing as well as short-term more specific course that focus on developing practical skills in areas such as vegetable production in greenhouses, collecting medicinal herbs, weaving, embroidery and knitting (high quality scarves that women have produced have even been exported and sold abroad at for example the American retailer Kate Spade).

© CARE
The training has proved very popular and often participants, particularly younger women, request ZZI to provide additional courses in topics such as bookkeeping, information technology and English - skills they consider might assist them to develop their businesses or even find salaried employment.

Having completed the training, many of the women apply for loans from ZZI to start new or develop existing businesses. In some instances, the women who attended the training together have formed local community development associations. The associations have been used by the women to collectively negotiate with local municipalities on issues such as more regular rubbish collection and improving village water supplies. Indeed, some women have even used the associations to collectively market their agricultural products.

With such positive impacts, why is the provision of training not more widespread amongst microfinance organisations? For a start, many MFIs have decided to focus exclusively on becoming specialist financial intermediaries rather than trying to also perfect the different set of skills required by effective training organisations. However, perhaps the main reason is that training can be quite costly, particularly for MFIs who are keen to keep administrative costs, and hence interest rate charges, to the minimum. One example is lendwithcare’s partner in Ecuador, Fundacion de Apoyo Comunitario del Ecuador, which used to provide quite extensive training to women microentrepreneurs, particularly first time borrowers. Still primarily concerned with social development and registered as a non-profit organisation, the Fundacion decided instead to focus its non-credit activities on raising awareness on issues such as sexual and reproductive health, domestic violence, and, of particular importance to its many borrowers who are farmers, the importance of wearing protective clothing when applying fertilisers and pesticides. It has found that the impact of such awareness raising can be also be significant and much cheaper to deliver than training.

By Microfinance Advisor, Ajaz Ahmed Khan

Thursday, 12 April 2012

Why I Lend: to re-design the system

Village Savings & Loans group, Sierra Leone      
© CARE/Jenny Matthews
Why do you lend?

Like many of the services available to us in today’s ‘modern’ society, financial services are disproportionately enjoyed by the privileged.

Nearly two-thirds of the world’s adult population are left out from the existing banking world and as such, a system is being perpetuated that suits the needs of the well-off and by consequence excludes those less well-off.


As Muhammad Yunus astutely pointed out at a recent talk on bringing microfinance to developed economies like the UK’s: “Poverty is created by the system and the system imposes poverty on the poor – the system needs to be re-designed.” And this is why I lend. For me, microfinance is one very effective way of trying to change the current system. By re-designing financial services to meet the demands and needs of the poor (i.e making them affordable and accessible) we not only highlight how the current system is faulty but we also give poor people the tools to increase their income, protect themselves against emergencies and ultimately lift themselves out of poverty.

By lending even just a small amount, my money, combined with that of others who are also trying to make a change, can have a powerful impact. Since our money not only directly funds the loan of a working poor person but also enables lendwithcare’s carefully chosen microfinance partners to extend their outreach into more vulnerable communities and expand their services. By transferring interest free capital directly to entrepreneurs seeking funding, lendwithcare reduces the pressure on the microfinance institutions to seek external funding (which often comes with high interest rates) and frees up the capital they do have, allowing them to provide more loans as well as a more comprehensive and tailored financial service.


Nouriatou, a Togolese entrepreneur      
© CARE/Emilie Bailey

For example, Ama Kessenge from Togo lives in a remote neighbourhood outside of AtakpamƩ. She can rely on loan officers from microfinance organisation WAGES to visit her home rather than make the long and time-consuming journey to their office herself. Or Rosalina Montellen from the Philippines who was able to set up a deposit account with the microfinance organisation, Omaganhan Farmers Multi-Purpose Cooperative. She can now save for her future, protecting herself and her family against financial emergencies. Not to mention the scores of microentrepreneurs who with access to small amounts of credit can start or expand income-generating activities and subsequently create sustainable livlihoods.

It doesn’t make sense to me that the world within which we live does not allow our most vulnerable citizens to create some sort of financial stability for themselves. So in an attempt to address the growing discrepancy between those that have and those that have less needing to rely solely on charity, I lendwithcare.

By Nancy Thomas, assistant at Lendwithcare.org

Monday, 2 April 2012

Lend with care - lend for women

© CARE
Why do you lend?

It was a statistic quoted far and wide in the past month, yet it remains shocking: women do two-thirds of the world’s work, yet earn only 10 per cent of its income and own a mere one per cent of its means of production.[1] As we look back on International Women’s Month, it is important to continue to remember and support women worldwide who struggle for their livelihood year round.

77 per cent of the entrepreneurs we support at lendwithcare are women. So why is lendwithcare proud to work with so many women and why does this drive so many of our lenders?
For many of our lenders, both men and women, lendwithcare offers them a way to help bridge the gap between the sexes. Indeed in a recent poll our lenders said that gender was the most significant factor they consider when deciding which entrepreneur to lend to. As one lender, Lucinda put it: “In many countries girls and women do not have such a fortunate start in life. Microfinance goes towards equalising their chances.”

This is especially significant for the 60 per cent of our lenders who are also women; many lend through an empathy that stems from a shared role in life and the similar disadvantages they may face. Another lender, Erica said: “I lend because I feel very strongly about helping women whose lives are made hard purely for the fact they are women. Women shoulder the effects that war and poverty have on communities, but they have to remain strong to feed their families.”

Most of our entrepreneurs are driven by a desire to provide a better life for their families – such as Enisa Skender who used her savings to buy a greenhouse where she now grows vegetables so that she can support her husband who is ill with an inflammation of the brain. Enisa is from Bosnia & Herzegovina where lendwithcare is working with helping women, many widowed, to rebuild their life in the aftermath of war by working with the MFI Zene za Zene which lends exclusively to women and is part of the wider Women for Women International network.


Marina Zavala © CARE
This sense of solidarity was most apparent at The Co-operative's event for International Women’s Day, where CARE International was promoting the campaign Walk in her Shoes. With empowerment for women high on the agenda for both CARE and The Co-operative, stories of juggling jobs and children were abound from speakers as varied as Fairtrade producers to Paralympic athlete Sophie Warner. Their stories echo many of our entrepreneurs who battle against the odds. One example is Marina Zavala from Ecuador who despite losing her legs in her fight against polio, looks after her four children and runs her business raising and selling livestock – now thanks to a loan from lendwithcare.

The issue of female empowerment and social mobility is currently being publicised by the many supporters participating in CARE’s Walk in Her Shoes campaign. By walking 10,000 steps a day, they do so in solidarity with the women around the world who have to walk for hours every day simply to collect the water and firewood they and their families need to survive. What is more, the weight of what they carry home can often way more than 20kg – the equivalent of the UK’s baggage allowance.

Yet the burden that these women carry is more than physical; it leaves them with little time, energy or simply the self-belief they need to enter into education or employment. Developing a business can offer such women a chance to work their own way out this cycle of poverty.

The impact of their business does not end with the individual woman who takes out the loan. Studies have shown that providing a loan to a woman can be especially transformative because they spend a greater proportion of their income on their household than do men. The advantages are more than financial –the business can bring increased self-esteem and mutual respect within families and communities.

As lender Susan described: “I lend because this is a practical way of empowering women.  Not only am I providing funds for women to escape the poverty cycle, but also an opportunity for them to improve their home life, increase their business skills and portray a positive role model to their friends and family.  My loan may be to one impoverished woman, but the benefits of that loan spread throughout the entire community.” Make a loan to a woman therefore and you are not only offering a helping hand to her, but to the men, women and children around her.

Why do you lend? Tell us in your ‘Why I lend’ statement in your profile. Guest blogs are also very welcome – email info@lendwithcare.org if you would like to write a blog about why you lend.

By Emma Howard, assistant at lendwithcare.org


[1] http://www.care.org/getinvolved/advocacy/pdfs/whyempowerwomen.pdf

Tuesday, 20 March 2012

Has the debate on microfinance made us forget about the poor?

Lendwithcare on location in Ecuador

Ines © CARE

The microfinance community can be a confusing and contradictory place. Ever growing and buzzing, it is a community built upon grand ‘for’ and ‘against’ statements, a place that is bursting at the seams with facts and figures and a place, let’s face it, that leaves even the most persistent of ‘truth-seekers’ feeling dizzied and exhausted. Which is why my recent trip to Ecuador provided a much welcomed break and refocussed my attentions on what, or more accurately whom, this is all about: the working poor.


The first microentrepreneur I met in Ecuador, Ines Bacilia Jara Maza, hit home the reality of the work we at lendwithcare are doing in microfinance with a big thud (quite literally a thud since I managed very ungracefully to slip and fall when looking around her farm – in my defence they had just experienced a particularly heavy rainy season!). An independent woman, working and running her own agricultural business while raising seven children, including two with disabilities, Ines epitomised the determined and capable working poor person that Muhammad Yunus has spent the last 30 plus years describing to the world. Ines was using the 3,000 USD recently lent to her by the microfinance organisation Fundacion de Apoyo Comunitario y Social del Ecuador (FACES), her fourth loan, to buy vegetable seeds, to purchase pesticides and fertliser and to cover the cost of transporting her produce to the local market. Small loans enabled Ines to buy these essential items with cash instead of on credit, which is often cheaper, and provided her with a financial stability that is hard to come by in a season-dependent industry like farming. Ines was now able to employ a couple of helpers during particularly busy periods as well as start saving some income for her business’s and family’s future. 
Carmen © CARE
Similarly, Carmen Beatriz Guambaria, a 49-year-old market vendor described how she works seven days a week from 6am to 5pm to support her family. Her husband, struggling with an alcohol problem, was no longer in work and the financial reponsibility of their four dependents (two of their own children and two of Carmen’s nieces) lay squarely on Carmen’s shoulders. What struck me about Carmen was the way in which she described her circumstances. Without even the slightest hint of self-pity Carmen instead described with pride and honour how she had set up her business in the market (after selling things on the streets turned out to be an inadequate income-generating activity), how it had expanded and grown over the last few years and rather boastfully, how she was the hardest working woman in the market.

Both Ines and Carmen, only two of the inspirational microentrepreneurs I met while in Ecuador, were able to send all of the children in their care to school (something that is often subject to a fee and impossible when you need hands to help out at home/at work). They were financially independent and they were making concrete business and personal plans for the future. These were not women forced to live by the day-by-day survival method that can be so obstructive to escaping poverty, but women living their lives one step ahead of poverty. Of course it is very difficult (and in fact unnecessary) to say it was solely access to credit that was enabling this transition from within poverty to outside it, but it was certainly clear that the credit FACES made available to these microentrepreneurs was a contributing factor to this transition. In fact every single entrepreneur I met said that without credit it would not be possible to run their businesses and as I heard over and over again, particularly from the female entreprenuers I met, without their businesses they would have nothing.    

We must not forget that the story of microcredit also involves the organisations and individuals that provide the credit. I have already described in a previous blog the processes by which lendwithcare chooses the ‘right’ microfinance organisation to partner with but, similarly to the individual stories of the microentrepreneurs, what is often forgotten when talking about microfinance (and specifically microcredit) are the individual loan officers.

Nancy with Leonor, a FACES entrepreneur © CARE
On my first day of entreprenuer visits I was introduced to Flor, head of the FACES branch in Malacatos, a small town 40 minutes drive south of the city of Loja. As if straight out of Muhammad Yunus’ Banker to the Poor book, Flor seemed to embody the committed, totally immersed, loan officer Yunus describes as essential to the success of microfinance organisations in vulnerable communities. She could reel off incredible details about her clients and their families (bearing in mind this office alone served hundreds of clients) and she was greeted with smiles and embraces at every home/place of work we visited. I was also glad to be received rather suspiciously by Doris, the branch manager of FACES in north Loja, who was worried that a group of strangers turning up at her clients’ workplaces, asking questions about their lives and businesses would unsettle them and make them nervous. These loan officers seemed to clearly have their clients interests at heart and the relationship between the entrepreneur and loan officer (one I observed closely) reflected this.

While in Ecuador I was reminded that working in microfinance is not about finding a single solution to world poverty but instead recognising that in some places and for some people, microfinance is working. Within the complex and confusing debate on the merits of microfinance (a debate, I agree we should constantly be having) we should not forget that there are good institutions - ones that have a strong social mission and are not driven primarily by making profits that are working with vulnerable individuals in communities around the world and having a positive impact on their lives.
 
By Nancy Thomas, assistant at lendwithcare.org

Tuesday, 6 March 2012

Finding the 'right' microfinance partner

Lendwithcare on location in Ecuador

Entrepreneur: Leonor Zhingre
© CARE

When describing to a friend recently how lendwithcare works she responded ‘so it’s a bit like an online dating website for charities?’ A comparison that I instantly felt like rejecting yet one which made me think: As life in developed countries becomes more and more digitalised, whether it be how we find love, complete daily chores like food shopping, or indeed how we give to charity, are face-to-face interactions becoming a waste of time?

After all, according to the Office for National Statistics, 12% of people in the UK now prefer to do their shopping online, with this number due to grow ‘significantly’ by 2016[1] and in early 2011 the British online dating community was pegged at 8.6 million strong[2]. And indeed this preference for ‘doing things’ online has been popular with supporters of lendwithcare. Through the lendwithcare website, lenders are not only able to see pictures, read stories and receive updates about their chosen recipients but they also become a part, if they so wish, of a lendwithcare online community in which they can share stories, motivations and experiences. As one lendwithcare lender put it “The beauty of this scheme is that if you set some money aside once, as it is repaid it can keep being re-loaned, therefore helping more people. I also love the idea of seeing real people in real places and know that I am helping them in some way.”

However, on a recent due-diligence trip to Ecuador I was starkly reminded not only of the importance but necessity of the face-to-face encounter.

Myself and Ajaz, lendwithcare’s Microfinance Advisor, arrived in Ecuador’s high capital, Quito, on the 14th of February with one mission in mind: finding the best, and significantly the first, Latin American microfinance partner for lendwithcare. The process for finding the ‘right’ partner starts months before the trip and involves weeks of web-based research, as well as lengthy electronic correspondence between lendwithcare and country offices (in this case CARE Ecuador), lendwithcare and potential microfinance partners and lendwithcare and its UK-based partners. Correspondence that outlines criteria, seeks to review and discuss financial information and makes clear the objectives and goals of all parties involved. All so far comfortably devoid of any significant face-to-face time.       

Entrepreneur: Ines
© CARE

However, as we left the digi-world of the office behind and headed to Ecuador, slightly jet-lagged and constantly out of breath (Quito’s impressive altitude of 2,800 metres makes simple hill walking something of marathon proportions), the face-to-face became paramount in any, and all, decisions. By the end of day three in Ecuador we had met our partners in the country office, met three potential microfinance partners in Quito and the surrounding northern province of Imbabura and visited and spoken to a handful of microentrepreneurs - and we suddenly realised that the partner that seemed ideal on computer, in the world wide web, and through electronic mail (and I must add a very good and reputable financial institution) was not the ‘right’ one for us. How could our digi-senses have got it wrong? How? Because sometimes so much more can be gauged and understood when human beings come face-to-face, rather than screen-to-screen. And because in most relationships, at some point, some human contact is vital. After all, it is still a human being from the online supermarket who delivers your food and a real-life date that determines whether the person you found online is ‘right’ or not.

After an internal re-evaluation aided by discussions with our partners from the CARE Ecuador office and some vital financial information provided by Red Financiera Rural, a national microfinance coordinating body in Ecuador, Ajaz and I decided to trust our face-to-face conclusions and travel down to the south of Ecuador to meet Fundación FACES, a microfinance organisation who, again digitally, seemed perfect for lendwithcare.
We spent a busy few days with FACES’ staff and entrepreneurs, gauging in a way that is really only possible face-to-face, each other’s motivations, goals and expectations. To our delight we quickly realised that FACES, a non-profit non-governmental organisation (and not just a financial intermediary) believed strongly in the provision of microcredit as a way to facilitate social development and took seriously their commitment to improving the lives of marginalised and/or vulnerable social and economic groups. Importantly, the few days we spent with FACES gave us the opportunity to observe the relationship between FACES staff and their clients (lendwithcare’s potential entrepreneurs). We could observe how FACES’ loan officers were received by the clients, how they talked to one another, facial expression, touch … all things that we use daily to inform us about a person’s character. This time, it seemed like we had found the ‘right’ partner, confirmed by our face-to-face time with the FACES team.


FACES Staff
© CARE

The first Ecuadorian entrepreneurs have now been uploaded to the lendwithcare website, bringing lenders in the UK and FACES’ clients screen to screen for the first time – a digi-relationship that is enjoyed immensely by both parties since it connects, directly, the lender and the recipient. A digi-relationship that, as this trip reminded me, must start with the crucial face-to-face encounter

Entreprenuer: Marina Zavala
© CARE

By Nancy Thomas, assistant at lendwithcare.org